Last updated: 28 September 2026
Sales Lido Ai is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
We may collect information you provide directly to us, including account details, contact information, billing information, business profile data, support requests, and communications submitted through the platform.
We may also collect technical information such as IP addresses, browser information, device information, usage activity, and platform analytics.
To protect the contact form, we check a hidden field and the time taken to submit it, and we limit repeated submissions. The server uses a keyed hash of the connecting IP address to count attempts across sessions. The rate-limit database does not store the raw IP address, message content or visitor identity; rate-limit rows older than two days are removed on the next contact form submission. A keyed hash is pseudonymous rather than anonymous data.
We use collected information to provide and improve our services, process transactions, manage accounts, deliver platform features, provide customer support, maintain security, and comply with legal obligations.
When you connect an IMAP mailbox and enable reply monitoring, Sales Lido holds encrypted connection credentials and can technically access messages in that mailbox. Its automated monitor checks new inbox messages using a mailbox cursor. It downloads and parses each new message, including headers, content and any attachments present in the raw message, in server memory to decide whether it relates to outreach sent through the platform. This is a technical access capability; it does not mean every message is retained in our database.
Messages that cannot be matched to an outreach conversation are discarded after the check: the application advances its cursor without saving their sender, subject, body or headers. Matched replies, delivery failures and opt-out or complaint signals are stored with the information needed to show the conversation, stop unwanted messages and operate the service. For matched mail, the application stores relevant headers, sender and recipient details, subject and up to 20,000 characters of cleaned message text. It does not intentionally save raw messages or attachments as separate database records. Mail remains in the connected provider mailbox under that provider's own retention rules.
When a user saves changes to an outgoing outreach email or a drafted reply, we record the before-and-after subject and body (and call to action for outreach) in that user’s account as an edit history. Lido Ai derives structural writing preferences such as length, paragraphing, greeting and sign-off tendencies from recent edits to guide future drafts for the same account. Past message text, prospect details and commercial claims are not copied into new drafting prompts. This edit history remains in the account when a campaign or individual lead is deleted, so it can continue guiding future writing. Users can review and remove individual edits or clear the history from Ai Training. Permanently deleting stored email messages or the account also deletes the edit history. Users can add account-specific writing preferences and concepts or ideas on Ai Training. Active concepts guide future drafts only when relevant and supported by verified context. Users can pause or remove them, and they are removed with the account.
To prevent the same business being added repeatedly to one account’s campaigns, Sales Lido keeps a minimal account-scoped lead history: hashed email, website, place identifier or business-name-and-address identity keys where available, plus the business name and original lead and campaign identifiers. Deleting a lead or campaign removes the live lead and its messages but keeps this duplicate-prevention record while the account remains active. The record is not used to draft email or shared between customers. Permanent account deletion removes it. Contact us about an erasure or correction request for a retained record.
Account holders can request permanent deletion of stored email messages from their account page. This removes conversation, inbound and outbound message records and pauses outreach and reply monitoring. Opt-out suppression, account, billing and legally required records may remain. Mail at the external provider and backup copies are subject to separate deletion and retention processes; contact us to request further erasure or information about backups.
Users may permanently delete their Sales Lido account from Account settings after confirming their password. This removes the login and associated platform service records, including stored emails, leads, campaigns and saved mailbox credentials, and stops further outreach. Paid invoices, payment event records and the related credit ledger may be retained for accounting, payment and legal obligations. An account deletion does not delete messages in an external mailbox or immediately remove backup copies. For access, correction or erasure requests concerning retained records, contact us through the website.
Matched conversation content may be sent to an Ai provider for reply classification and drafting when those features are enabled. Platform operators may have technical access to application records and configured mailbox credentials for service operation and security; access should be limited to authorised work. We do not use unrelated mailbox content for lead generation, and the automated monitor does not save unmatched messages for that purpose. Deleting platform records does not by itself delete messages in the external mailbox, third-party provider records, or copies held in backups.
Sales Lido Ai provides lead generation, prospecting, contact enrichment, and outreach tools. Users are responsible for ensuring that their collection, storage, processing, and use of lead data complies with all applicable privacy, marketing, and data protection laws.
We do not guarantee the accuracy, completeness, or suitability of third-party business or contact information made available through the platform.
Payments are processed securely through trusted third-party payment providers. Sales Lido Ai does not store complete payment card details on its servers.
Billing records, invoices, transaction histories, and credit allocations may be retained for accounting, legal, and operational purposes.
We may share information with service providers, payment processors, hosting providers, analytics providers, and other trusted partners where necessary to operate and improve the platform.
We do not sell your personal information.
We implement reasonable technical and organisational measures to protect information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage can be guaranteed to be completely secure.
We retain information only for as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements.
Depending on your location and applicable law, you may have rights relating to access, correction, deletion, restriction, portability, or objection to the processing of your personal information.
We use session cookies to maintain sign-in and essential account functions. Our public website visitor statistics count page views in daily aggregates. They group views by page, broad referral category, device type and browser family. This feature does not set an analytics cookie, identify unique visitors, or store IP addresses, full referrer URLs or individual visit records in its statistics database. Automated requests are filtered where recognisable, and browser Do Not Track and Global Privacy Control signals are respected by this feature.
The platform may integrate with or link to third-party services. We are not responsible for the privacy practices or content of external websites, platforms, or services.
We may update this Privacy Policy from time to time. Continued use of Sales Lido Ai following any changes constitutes acceptance of the revised Privacy Policy.